The patterns ClaimsForge has distilled — without anyone writing them down.
Every 5 resolved claims, the system clusters past cases and asks Gemini to
write a reusable methodology. The methodology becomes a first-class KB entry
that every future agent retrieves via hybrid-RAG.
Why this matters. Most "AI agent" platforms (e.g. Sierra, Decagon)
require the merchant to author an SOP / AOP upfront — then
compile it into an agent. ClaimsForge runs the loop in reverse:
customers' real cases → auto-synthesized methodologies → KB → next agent.
Zero SOP authoring. The procedures below are written by Gemini from precedent,
not by a human ops team.